Signs You’ll Have a Good Customer Experience at a Car or Truck Dealership
Buying a new car or truck isn’t always the easiest experience. If you don’t know everything about the make and model you’re looking for, it’s easy for a less-than-reputable dealer to take advantage of you. Buying a new car or truck can be intimidating, but it doesn’t have to be. Here at Northwest Motorsport, we pride ourselves on customer service and customer satisfaction. That’s why we’d love for you to come and visit us at any of our Washington locations.
Don’t worry if you aren’t close enough to make us your personal car dealer, though! Keep reading to find out what makes NWMS so great as a car dealership. Even if you’re as far away as New Hampshire, the kinds of qualities we have are the ones that you should look for in every car dealer. Yep, we’re just that good.
Car and Truck Dealerships: The Red Flags
Here are some signs that the car dealership you’ve gone to might not be the best. If you’re looking for good customer service and good shopping experience, here are some things to look out for. It may surprise you how quickly the good can go to bad!
Age and Quality of Cars on the Lot
Before you even walk inside the building, take a look around the car lot. How new are the cars? Sure, every lot has one or two older models on the lot, but if you see that the majority of a lot’s cars are more than 10 years old, that’s a red flag.
If a car or truck dealer buys quality vehicles and employs a quality sales team, the cars will sell. A bad dealer will take any cheap lemon that rolls onto the lot, hoping they can offload it on a buyer that doesn’t know any better. Be sure you’re the buyer who knows better!
If you’ve ever bought a car before, you’ve probably run into an intimidating salesperson. They act friendly, but you know they just want you to buy the car. They don’t care about selling you a quality car, so they say anything to get you to say yes.
But when they start trying to intimidate you, that’s a big red flag. If the salesperson you’re talking to tries to tell you that you need to make a decision quick, make the best decision: leave. A dealer worth their weight in salt wants you to buy a car or truck that you’re going to love, and they want you to buy a good vehicle that you can love for many years to come.
Perhaps you went out to test-drive some cars, and that’s all you had in mind. But test-drive your salesperson, too, and don’t let them take YOU for a ride. Here at Northwest Motorsport, we like to give you an idea of the type of people we like to keep in our family. That’s why you can see all the bright smiling faces of the NWMS team on our website.
The Dealer Doesn’t Readily Show You The Vehicle History
When buying a used vehicle, it’s important to compare all the cars you’re thinking about. That includes their vehicle history. The vehicle history shows you every time the title has changed hands and the odometer, which can reveal some very important information.
Services like Carfax can tell you a lot of vital information. For instance, if a car has been bought by an insurance company and sold at an auction house, it would be easy to infer that the car was totaled and sold for salvageable parts. After that, perhaps you see the car is back on the road, but the mileage on the title is lower than before. This is from a bad mechanic turning the odometer back, falsifying the integrity of the car.
If your dealer hesitates for even a second to show you a car’s history, you can rest assured that you don’t want any part of that. On our website, we display the number of owners every car has had along with the VIN number for easy history checking! Smoke and mirrors just aren’t our style. Unless, of course, that’s the kind of custom paint job you’re looking for… hardy-har-har.
Car and Truck Dealerships: the Good Traits
Now that we’ve talked about some of the bad things to look out for, let’s talk about the good things! Here are some of the qualities that you’re going to find in a world-class car or truck dealer, maybe like Northwest Motorsport… but we’re not bragging.
A Good Reputation
A good reputation goes a long way for a car dealership. Ask your friends and family. If you’re dealing with a local car dealership, chances are somebody you know has bought a car from there.
If you can’t find anyone you know who has personally dealt with them, check the internet. Read their social media pages. A Facebook page can be an invaluable resource for information. Check the reviews, and even check the comments. Most of the time, if someone has a bad shopping experience, you can read all about it in a Facebook review.
As for us, we proudly display our 4.8-star rating on our website. We have over 18,000 reviews and counting, and our front page is updated with the latest reviews daily. See what people are saying in real-time about the best dealer in Washington state!
Comparing Vehicles Side by Side
A typical tactic used by bad car salespeople is to ignore what you want and sell you whatever is on the lot. If the car you saw on their website suddenly has a price change or new offer when you get to the dealership, you’re in trouble. For a bad car salesperson, they don’t want you to get the car or truck you want, they just want you to take their bad inventory off the lot.
A good dealer will let you compare the car or truck you want with comparable options side by side. More importantly, a good dealer will let you think about it. If you’re thinking about a car but you’re not sure, ask about receiving price alerts automatically through email.
Rather than trying to make a sale as quick as possible, a reputable dealer will keep you updated on the car you want. If you can get alert emails when prices change for the vehicle you want, that’s a sign of a good dealer. A good dealer wants you to get what you want so you’ll be, at the very least, satisfied.
Happily Willing to Talk about Car Loans and Monthly Payments
How’s your credit? Having good credit or bad credit can really affect the way you’re able to pay for your new car or truck. Your FICO credit score is the number that will be considered when discussing your loan terms and interest rates for your purchase. The cornerstone of a bad car dealer is the predatory high-interest rates on their car loans.
At Northwest Motorsport, we have our own team of highly skilled vehicle finance specialists. You fill out a simple application form, and our experts do the rest. There is an endless supply of credit lenders who would be willing to cut you a deal, but not all of them are looking out for your best interest.
Our finance specialists will search for the best credit options from across the country that best suit your finances. You’ll get a loan amount that is appropriate and within your credit limits. All from a source that you can rely on. Our experts have strong ties with big banks and small lenders, so we can always find the best deal. We want you to save money and spend less time worrying.
Those are the resources and the attitude you want from a good car or truck dealer.
A Good Experience is a Good Vehicle Sold
Here at Northwest Motorsport, we know that our success comes directly from a good customer experience. That’s why we strive to be the best source for used cars and trucks in Washington. With dealerships all across Washington, we’d like to think we’re doing a good job.
If you’re a friend in our neck of the woods, we’d love to have you come on by and chat with our world-class team. If you’re not in our area, keep these tips in mind the next time you visit a car or truck dealer, and walk out knowing you weren’t taken advantage of!
And here’s the thing, folks. Even if you don’t live close by, we’re still happy to help you out. Feel free to give us a ring at our Customer Care Center. That’s just what we do, and we’d love to do it for you, too.